Billing Terms and Condition
Welcome to Stella-Shoes! Our payment policy is designed to ensure a secure and smooth shopping experience. Please review the terms below before making a purchase.
1. Accepted Payment Methods
- We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, and American Express.
- Digital Wallets: PayPal, Shop Pay, and Google Pay.
- All payments are processed in Australian Dollars (AUD).
2. Payment Security
- We prioritize the security of your financial information. All transactions are encrypted and processed securely through reputable payment gateways.
- Stella-Shoes does not store your card details, as payments are handled by our trusted third-party payment processors.
3. Order Confirmation
- Orders are confirmed once the payment is successfully processed. You will receive an order confirmation email at the email address provided at checkout.
- If you do not receive a confirmation email within 24 hours, please contact us at support@stella-shoes.com.
4. Payment Issues
- If a payment is declined or unsuccessful, please ensure:
- Sufficient funds are available in your account.
- Your card details are entered correctly.
- The card or payment method is enabled for online transactions.
- For further assistance, feel free to reach us at support@stella-shoes.com.
5. Refunds and Cancellations
- Refunds: If eligible, refunds will be issued in AUD to the original payment method within 7 business days.
- Cancellations: Orders can be canceled if they have not yet been processed. To cancel, please contact us at support@stella-shoes.com as soon as possible.
6. Currency and Exchange Rates
- All transactions are conducted in AUD. For international customers, your bank or card issuer may apply exchange rates and/or fees, which are beyond our control.
7. Payment Disputes
- If you have any concerns or disputes regarding your payment, please reach out to our customer support at support@stella-shoes.com . We are here to assist and resolve any issues promptly.
By completing a purchase on Stella-Shoes, you agree to our Payment Policy. Thank you for choosing us for your footwear needs!