Billing Terms and Condition

Welcome to Stella-Shoes! Our payment policy is designed to ensure a secure and smooth shopping experience. Please review the terms below before making a purchase.

1. Accepted Payment Methods

  • We accept the following payment methods:
    • Credit/Debit Cards: Visa, MasterCard, and American Express.
    • Digital Wallets: PayPal, Shop Pay, and Google Pay.
  • All payments are processed in Australian Dollars (AUD).

2. Payment Security

  • We prioritize the security of your financial information. All transactions are encrypted and processed securely through reputable payment gateways.
  • Stella-Shoes does not store your card details, as payments are handled by our trusted third-party payment processors.

3. Order Confirmation

  • Orders are confirmed once the payment is successfully processed. You will receive an order confirmation email at the email address provided at checkout.
  • If you do not receive a confirmation email within 24 hours, please contact us at support@stella-shoes.com.

4. Payment Issues

  • If a payment is declined or unsuccessful, please ensure:
    • Sufficient funds are available in your account.
    • Your card details are entered correctly.
    • The card or payment method is enabled for online transactions.
  • For further assistance, feel free to reach us at support@stella-shoes.com.

5. Refunds and Cancellations

  • Refunds: If eligible, refunds will be issued in AUD to the original payment method within 7 business days.
  • Cancellations: Orders can be canceled if they have not yet been processed. To cancel, please contact us at support@stella-shoes.com as soon as possible.

6. Currency and Exchange Rates

  • All transactions are conducted in AUD. For international customers, your bank or card issuer may apply exchange rates and/or fees, which are beyond our control.

7. Payment Disputes

  • If you have any concerns or disputes regarding your payment, please reach out to our customer support at support@stella-shoes.com . We are here to assist and resolve any issues promptly.

By completing a purchase on Stella-Shoes, you agree to our Payment Policy. Thank you for choosing us for your footwear needs!



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